Remote Technical
Support for
Woodworking Machinery

Specialized support for edgebanders and woodworking machinery

Remote support led by Otavio Ferreira
@otaviomachines

  • 15+ years of experience

  • Edgebander specialist

  • Technical support & process optimization

Before we start

Technical Evaluation
Before scheduling any
remote support session,
Ontek performs a technical
evaluation process.

Approval Process
Remote support is only
approved when we believe
the issue can reasonably be
diagnosed and addressed
remotely.

Our Objective
Our objective is to make the
support process more
efficient, accurate and
faster.

How it works

1. Application & Payment

Choose your support duration and submit your request.Payment authorization is required before technical review begins.
No charge is completed at this stage.

2. Technical Review

After payment confirmation, Ontek will request machine information, photos, videos, and issue details.
We prepare the action plan before the session begins.

3. Technical Approval

Possible outcomes:
* Approved
Remote support process to scheduling.
* Need More Info
Additional material may be requested.
* Remote Support Not Recommended
If remote support is not approved, the payment authorization will be canceled and no charge will be completed.

4. Live Remote Session

Live guided troubleshooting including:

  • Adjustment

  • Testing

  • Fine tuning

  • Optimization

  • No risk – If remote support is not approved, the authorization is canceled and no charge is made.